Terms and Conditions
- Our products, sessions or packages sold are non-refundable and non-exchangeable for other services and products
- Not valid in conjunction with other discounts/promotions.
- All services packages are valid for 12 months from date of purchase. Any request for extension is subject to approval.
- A cooling-period of 5 working days applies to all ala-carte service packages. Not applicable to services/packages that have been utilised, or those listed under promotions, gift vouchers, and/or trail vouchers.
- Refund inquiries for promotional prices/packages are not available.
- Refund for services at their usual price will be processed with a minimum of 25% or S$100 administrative fee.
- Transfer of services for facials, massages and workshops will be considered on a case-by-case basis, subject to approval by the management.
- Home services are not available on weekends & public holidays.
- Last minute cancellations less than 24 hours are deemed 1 session incurred.
- Inform us of any pre-existing medical condition.
- Due to unforeseen circumstances, the management reserves the right to replace the therapist without notice.
- By signing up for our products, sessions or packages, we acknowledged that you have read, understood, and will abide by the above terms and conditions stated above and also agreeing and consent to the collection, use and disclosure of your personal data by us to our strategic alliance, in accordance with the Personal Data Protection Act 2012.